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What should you do if your Pittsburgh home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your home – and your loved ones – against the many risks you may experience, like burglary, fire, and carbon monoxide leaks. Despite the fact that your home may be ready, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Pittsburgh home alarm system goes off? The blasting of an alarm can be shocking, confusing, and could cause panic. Your best bet is to stay level-headed and adhere to these straightforward guidelines.

Steps to Take If Your Home Alarm System In Pittsburgh Goes Off

Nobody wants to be in this situation, but it’s also why you installed a home alarm system in the first place. You’re roused from a deep sleep with the telltale blaring of an alarm after one of your sensors has been triggered. What are you going to do?

  1. Try not to panic. This is easier said than done when your home security alarm is blaring, and your pulse is pounding. But keeping a cool head is the most effective way to assess what is happening. Avoid the urge of trying to manage the emergency on your own and permit your monitoring agents and first responders to carry out their job.
  2. Protect your family members. Your priority should be your family and leading them out of harm’s way. If you are dealing with a burglary, this might include going to an appointed safe room as far away from entry points as possible. The trespasser was likely already turned away by the alarm, but it’s always smart to take extra precaution. If there’s fumes or a fire, you need to vacate your house without delay.
  3. Grab your cell phone. The vast majority of people keep their phones with them at all times these days, but you may forget to take it during an urgent situation. Try to remember it. You’ll have the chance to stay connected with your monitoring experts and obtain alerts through your home security app.

Work With Your 24-hour Monitoring Team

The moment your home alarm system in Pittsburgh goes off, your 24/7 monitoring experts will instantly act. Their first step is to validate your alarm, and that means getting in contact with you. The guideline they adhere to is based on the sort of emergency. To illustrate, when the emergency is is for medical reasons, one effort will be made to contact you before assistance is sent out. If you have a burglary alarm - the most typical type of alarm - a monitoring professional will follow these procedures to get in touch with you:

  • An attempt will be made to contact you through the touchscreen interface. You will usually be requested to provide a passcode.
  • If that doesn’t prompt a reply, a call is made to your main contact number.
  • An alternate number or your primary contact person is attempted next.
  • If there is still no answer, local law enforcement officers are dispatched.
  • Your monitoring professionals will try to reach you again once the proper authorities are notified.

If you're not in a situation where you can communicate with the monitoring team, that’s OK. Assistance will still be deployed even when you're not able to verify the emergency.

Prepare for any crisis with a Vivint home alarm system in Pittsburgh

Be prepared for any situation with a modern home alarm system in Pittsburgh from Vivint. Contact (412) 318-9359 to start customizing your property’s defense today.